Returns & Exchanges

At Loyal Coffee, we want you to love your brew; if you are not satisfied with your coffee or gear, we offer a 30-day window for returns and exchanges. Please note that for food safety reasons, roasted coffee beans must be unopened to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for the return to receive a return authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring that equipment is clean and coffee bags are factory sealed.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our team inspects the items, we will process your refund to the original payment method or ship out your replacement coffee within 3-5 business days.